Refund policy
Return, Replacement & Refund Policy
At Coquette & Co., we take great care in packaging every order. As our products are carefully curated and many are made to order, we do not offer returns or refunds.
Replacement Eligibility
We only offer a replacement under the following circumstances:
- You receive a damaged or broken product, or
- You receive a different product from the one you ordered.
To request a replacement:
- You must contact us within 2 days of receiving your order.
- You must provide:
- Your order number.
- A clear unboxing video showing the package being opened from start to finish without any cuts or edits. This video is mandatory for all replacement requests.
- Photos of the damaged or incorrect item, if requested.
Requests made without an unboxing video or after the 2-day period will not be eligible for replacement.
For replacement requests, please email us at support@coquetteandco.com
Damaged or Incorrect Orders
Please inspect your order immediately upon delivery. If your item arrives damaged, broken, or you receive the wrong product, contact us within 2 days of delivery so we can review your request and arrange a replacement if eligible.
Non-Returnable & Non-Replacement Items
The following items are not eligible for return or replacement, unless you receive the wrong product or it arrives damaged:
- Customized or personalized products.
- Perfumes with a broken or opened seal.
- Any perfume once the seal has been broken.
- Products damaged due to misuse, improper handling, or normal wear and tear.
- Sale items and gift cards.
Returns
We do not accept returns for any products.
Please ensure you review your order carefully before completing your purchase.
Refunds
We do not offer refunds under any circumstances.
If your order qualifies under our replacement policy, we will provide a replacement item instead of issuing a refund.
Contact Us
If you have any questions regarding your order or our Replacement Policy, please contact us at:
Email: support@coquetteandco.com