Frequently Asked Questions
What size should I order?
We totally understand that all of our beautiful customers are different shapes and sizes, and sometimes it is difficult to shop online because you can't try anything on! For that reason in each item we have created a table of measurements in inches. Take your measurements, and based on your measurement choose the size according to them. This trick does not fail!
If you still have questions about, just drop us a line at email@example.com or through our Facebook page and we will try to provide any information you need to make your decision!
I’m unsure about a size or I have a fit question. How do I find this information?
We know the every one of our amazing customers has her own unique shape and size - that’s what makes you all beautiful! Please see table of measurements. If you still have questions about a specific item or measurement guidelines, get in touch with us at firstname.lastname@example.org or through our Facebook page and we’ll help you out!
How can I place my order?
You can place the order at www.coquetteandco.com
What payment options do you accept?
We accept MasterCard and Visa debit/credit card payments and PayPal.
How do I apply a gift card code or a promo code at checkout?
At checkout, go to your order summary and enter your code in the text box that says "Gift Card or Discount Code".
Can I use promo codes with the purchase of already discounted items or sale items?
Promo codes and offers cannot be combined with already discounted items or sale items.
Was I charged twice?
We know what a scary feeling that is! Luckily, your card should only be charged once when your order is submitted.
If you just placed your order, what you are seeing on your bank account is an authorization. This is a common bank practice handling debit/credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within 48 - 72 hours.) If you need help speeding up the process, you can contact the issuing bank of your debit/credit card.
To make sure your card doesn’t accidentally get run twice, please only click the "Place Order" button once!
I get an error message when I enter my shipping and billing addresses. What’s going on?
Error messages are so pesky, aren’t they? If you are receiving one, there may be a problem with your credit card information, billing or shipping address. The billing address has to match exactly what your bank has on file. Double check all of your information closely and look for any typos. Sometimes re-formatting the names and addresses in your billing information does the trick!
My order won't go through. What should I do?
You’re so close to having your dream items headed to you, and then the order won’t submit! It’s the worst feeling. If you’re still receiving an error message after checking over your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser. Whatever you do, only click the "Place Order" button once… we would hate for your card to be authorised more than once by mistake!
I need to change something on my order. How can I do that?
Sometimes something happens and you need to change or cancel your order. We totally understand and are here to help, but you must contact us immediately! The fulfill-Coquette & Co. are always trying to beat their records, which means they pack and ship orders fast! Once they initially process your order in the warehouse (usually within 2-4 hours) we will be unable to change or cancel your order.
Where is my order confirmation?
Yippee! You placed an order! As soon as your order is submitted, you will receive an email confirmation to the email address you entered on your order. If, for some reason, you didn’t get an email, please check your spam folder.
When will my order ship?
Please see our Shipping Policy section for more details.
How long does it take to process my return?
Once the delivery man drops off your return at our warehouse, your return will be processed within 5-7 business days. Please check the Return Policy.
Can I return or exchange items that were purchased on sale?
All sale items are final and cannot be returned. We know, it’s a bummer. But at least you got a great deal on that amazing item!
I’m in love with something that’s out of stock in my size! What can I do?
There is a certain devastation that goes along with finding out that the perfect swimwear you had your heart set on are sold out. However, hope is not lost! We may be able to get them back!
Contact us to email@example.com or through our Facebook page.
Does my gift card code or store credit expire?
Gift card codes and store credit codes will expire six month from the date issued.
I have sensitive ears can I wear your earrings?
All of our earring posts are made with hypoallergenic sterling silver posts. That being said everyone reacts differently to different metals. We suggest sticking with sterling silver if you have sensitive ears. If you decide to pick a gold pair we suggest removing your earrings before bedtime.
Will my rings make my finger turn green?
No, our rings do not normally turn fingers green. That being said everyone does react differently to metal. Green fingers however are usually the result of bronze rings.